Terms of service

VitaTherm Wellness — Terms of Service

Welcome to VitaTherm Wellness. By accessing or purchasing from our website (www.VitaThermWellness.com), you agree to the following Terms of Service. Please read them carefully, as they outline your rights, responsibilities, and the policies that help us provide a smooth, trustworthy experience.

1. Acceptance of Terms

By using our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all policies referenced on our site.

2. Products & Services

VitaTherm Wellness offers premium wellness products, including infrared saunas, cold plunge systems, and wellness accessories.
Product descriptions, images, and specifications are provided by manufacturers and may be updated or corrected at any time without notice.

3. Ordering & Availability

  • All orders are subject to product availability and manufacturer approval.

  • Prices may change at any time without notice.

  • If a product becomes unavailable after your order is placed, we will notify you and provide a comparable option or full refund.

4. Payment Terms

We accept major credit cards, debit cards, and other secure payment methods displayed at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Shipping & Delivery

Shipping times vary by product, location, and manufacturer.
Once an order ships, VitaTherm Wellness is not responsible for carrier-related delays.
For freight deliveries, the customer is responsible for ensuring safe access, accurate address information, and availability during delivery.

Full details can be found in our Shipping Policy.

6. Returns & Refunds

Our return policy is outlined in the VitaTherm Wellness Return & Refund Policy.
By placing an order, you acknowledge that:

  • Returned items must meet eligibility requirements

  • Some products may carry restocking or return shipping fees

  • Custom orders, opened units, and installed items may be non-returnable

For full details, please review our return policy prior to purchasing.

7. Cancellations

Orders may be canceled within 24 hours of placement at no cost.
After 24 hours, cancellations may incur manufacturer fees or restocking charges.

8. Warranty Support

Most products are backed by a manufacturer warranty.
VitaTherm Wellness assists with support but is not liable for warranty decisions or manufacturer timelines.

9. User Conduct

You agree not to:

  • Use the site for unlawful or harmful purposes

  • Attempt to bypass security measures

  • Interfere with the website’s functionality

  • Use automated tools to extract data or disrupt services

We reserve the right to suspend or terminate accounts that violate these terms.

10. Intellectual Property

All branding, content, images, text, and website materials are the exclusive property of VitaTherm Wellness and may not be copied, distributed, or reproduced without written permission.

11. Limitation of Liability

VitaTherm Wellness is not liable for:

  • Injuries or damages resulting from product misuse or improper installation

  • Shipping delays, losses, or carrier errors

  • Manufacturer defects or warranty limitations

  • Indirect, incidental, or consequential damages

Your use of any product is at your own discretion and risk.

12. Privacy

Your privacy matters to us.
All information is handled in accordance with our Privacy Policy, which outlines how your data is collected, used, and protected.

13. Changes to Terms

We may update these Terms of Service periodically.
Continued use of the website after changes are posted indicates acceptance of the updated terms.

14. Contact Information

If you have questions or need assistance, we’re here to support you.

VitaTherm Wellness Customer Support
Email: support@vitathermwellness.com
Website: www.VitaThermWellness.com